Say What You Are Really Saying!
Have you ever been told, "You did a great job." Did you fully understand what the person was communicating to you? The statement may have produced an appreciative experience, but lacked definition.
What is an acknowledgment?
Recognizing a particular ability and how it was specifically demonstrated. Example:
Tara, I’ve noticed your strategic thinking in putting together a plan for your department—it’s thorough, organized, and clearly written. In this example, Tara is genuinely acknowledged and has the opportunity to observe herself through a particular lens of truth.
The result: A more accurate self-awareness, which then contributes to her confidence.
If Tara doesn’t believe in her abilities, this is an obstacle that will hinder her confidence to make insightful decisions that in turn is a roadblock to her future.
What is beneficial to a person who needs to develop confidence? Applying the skill of acknowledgement that explains what is factually observed about his or her abilities.
Clients trust you to be sincere, authentic, genuine, truthful, and to have their best interest at the forefront. Acknowledgement embodies these characteristics, which evokes a capability within clients to genuinely believe in themselves and in their abilities.
- Be intentionally observant
- Communicate that observation
- Celebrate for a moment that you added to someone's self-awareness and confidence