Communication Deficiency

By Mary Verstraete

David Grossman reported in The Cost of Poor Communications that a survey of 400 companies with 100,000 employees each cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees.

In her article Top Ten Email Blunders that Cost Companies Money, Debra Hamilton asserted that miscommunication cost smaller companies of 100 employees an average of $420,000 per year. [Creative Communications & Training, 2010]

Let’s look at one particular profession that is drawn to a coaching approach because of the importance of communication: Human Resources.

  • The HR practitioner often is strategically positioned to have significant impact in the workplace. In fact, today’s HR professionals have taken on a more strategic role that has increased their visibility throughout their organizations. HR professionals interact with executives, department managers, employees, and at times, outside stakeholders.

  • With increased visibility comes an opportunity for HR professionals to influence the organization and its strategic objectives.

  • This opportunity however, depends in large part on the HR professional’s ability to effectively communicate.

HR responsibilities have also expanded to integrating HR needs with the overall organization. This function may include crafting a recruitment strategy, interviewing, hiring, welcoming new talent aboard, and then training, managing, and retaining new talent. HR professionals must be competent communicators to succeed at this kind of workforce management.

Coach training provides tools and resources to help equip HR professionals to excel in their job responsibilities. A communication deficiency in HR is a liability and companies are looking for ways to ensure that their HR department is equipped with the communication skills that help strengthen the company’s effectiveness and employee satisfaction.

If you are interested in communication training as an HR professional, call our training office at 612.246.4787 for a free consultation.