The Gallup 2024 State of Global Workplace Report states that employee engagement declined to 21% in 2024, with managers experiencing the largest drop. This marks only the second decline in engagement in the past 12 years—a worrying sign for organizations already struggling with productivity.
Global employee life evaluations declined for a second consecutive year, with managers experiencing the largest drop as well.
Gallup research confirms that poor communication significantly costs businesses through decreased employee engagement and higher turnover, which in turn leads to reduced profitability and productivity. The study found that highly engaged business units, which are often characterized by strong communication, are 23% more profitable than disengaged ones. This lack of engagement, fueled by poor communication, is linked to various issues, such as a 20% higher turnover rate and billions in lost productivity across the U.S. economy.
Communication is vitally important in business as nothing happens without it.
One particular department that business lean into to improve employee engagement: Human Resources.
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The HR practitioner often is strategically positioned to have significant impact in the workplace. In fact, today’s HR professionals have taken on a more strategic role that has increased their visibility throughout their organizations. HR professionals interact with executives, department managers, employees, and at times, outside stakeholders.
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With increased visibility comes an opportunity for HR professionals to influence the organization and its strategic objectives.
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This opportunity however, depends in large part on the HR professional’s ability to effectively communicate.
HR responsibilities have also expanded to integrating HR needs with the overall organization. This function may include crafting a recruitment strategy, interviewing, hiring, welcoming new talent aboard, and then training, managing, and retaining new talent. HR professionals must be competent communicators to succeed at this kind of workforce management.
Coach training provides tools and resources to help equip HR professionals to excel in their job responsibilities. A communication deficiency in HR is a liability and companies are looking for ways to ensure that their HR department is equipped with the communication skills that help strengthen the company’s effectiveness and employee satisfaction.
If you are interested in knowing more about communication training as an HR professional, call our training office at 612.246.4787 for a free consultation.