Communication Deficiency

David Grossman reported in The Cost of Poor Communications that a survey of 400 companies with 100,000 employees each cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees. In her article Top Ten Email Blunders that Cost Companies Money, Debra Hamilton asserted that miscommunication cost smaller companies of 100 employees …

Measuring the ROI of Soft Skills Training

There is a growing need for soft skills in today’s businesses. Jeff Weiner, CEO of Linkedin. recently discussed the LinkedIn study that identified a lack of expertise in interpersonal skills across the job market. He stated: “The U.S. is short 1.4 million professionals with soft skills, with communication as the #1 skill in demand in all 100 metros we analyzed.” …

Communication and Employee Engagement

In 2015, Melcrum Inc., a best practice insight and technology company, conducted research on the challenges and best practices common among employee peers for boosting employee engagement. Melcrum’s explored how progressive companies (such as Lowe’s and EMC) were refocusing employee engagement efforts on collective engagement—employee-to-employee and employee-to-customer relationships needed to achieve company objectives, rather than the satisfaction of individual employees …

Are You Up to Speed on Soft Skills?

Research conducted by Harvard University, the Carnegie Foundation, and Stanford Research Center has concluded that 85% of job success comes from having well-developed soft and people skills, and only 15% of job success comes from technical skills and knowledge (hard skills). While soft skills are increasingly becoming the hard skills of today’s workforce, many people continue to come to organizations …

Emotional Connection and Leadership

Everything in leadership involves developing strong and trusting relationships. Scott Edinger, founder of the Edinger Consulting Group in Tampa, Florida, tells the story of when he first started working in the Coopers & Lybrand consulting firm. Scott was assigned to Chris Abramson, who had an enormous scale of responsibility. Yet whenever Chris talked with him, he gave him undivided attention: …

What About Coaching Competence?

In talking with coaches, a common goal is to be highly competent and masterful in the profession. Certainly every client deserves a masterful coach, but have you ever wondered how coaching competence is actually defined? A skill that is distinct. Coaches who are affiliated with the International Coach Federation [ICF] use the organization’s definition of coaching as their guideline and …

The Ugly Truth About Conversations

Nothing happens without conversation, yet communication challenges are massive in today’s world. Certainly on a positive note, remarkable and incredible accomplishments have been achieved because of conversation. Can you imagine the conversations that took place when the iPhone was being developed! Many of us are enjoying the rewards of those conversations. If you’re like me, your iPhone goes everywhere with you …

Branding Your Story

By Stephen Tisch Personal Comments from Mary Verstraete, President of the Center for Coaching Excellence Stephen Tisch is founder of Activate Writing, a thriving content agency located in Minneapolis, Minnesota. The agency works with a variety of clients in the areas of marketing, branding, digital and print with a strong focus on helping organizations utilize content more effectively for their strategic …

Your Ideal Coaching Client. Is This Really Possible?

A number of years ago, I was in coach training and learning what seemed to be foreign concepts. During that time my wonderful trainers gave me homework that I thought was unusual: Create a list of characteristics that fit your ideal client. My first inward response was, you’ve got to be kidding! I can’t choose who I want to work …

What Is the Most Important Communication Skill to Acquire?

This year I’ve had the opportunity to consult in Minneapolis, Minnesota. One particular small business needed mission, vision, and values clarified, systems and processes developed, and team and staff development implemented. Sounds like straightforward tangibles, doesn’t it? It was only a matter of one week when the most evident need became apparent: effective communication. I initiated conversations with the business …