Leaders have a big job, whether it’s in a supervisory role, team lead, or business owner. There is one expectation that doesn’t change: Lead and Lead Well. When put into positions that don’t fit skill set, personality, or interest, reaching the goal of significant influence becomes a constant struggle. Pete was one of these individuals. He did an exceptional job at …

We are pleased to announce the launch of a new customized training–Conversation Matters! This workshop is designed to train leaders to understand the leadership impact of their daily conversations and apply conversational skills to build extraordinary team relationships, accelerating business results.  Conversation skills are critical to promote intrinsic motivation in your employees and prevent unnecessary turnover. Statistics support the necessity …

Communication is one of the most central functions of life. As a coach, it is easy to see the value of partnering in a thought-provoking and creative communication process that inspires clients to maximize personal and professional potential. Whether at an individual, team, organization, or society level, there are numerous examples of communication failures and successes that range from day …

It’s easy to lose focus on what the foundation of learning in an organization rests upon. To promote learning and nurture a growth mindset, you need to create a climate of inquiry and openness, of patience, and of encouragement. Studies of top performers strongly suggest that people require a supportive environment in order to become the best they can be. …

We can find ourselves short on time to listen, but that doesn’t mean we need to take unnecessary abrupt short cuts. Do any of these phrases sound familiar? “I’m busy. Can you come back later?” “I can’t talk right now?” “I’m really busy, can you make this quick?” Maybe these are statements you’ve communicated to someone who walked into your …

Journalist and innovation expert Warren Berger, author of A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas, illustrates that one of the most powerful forces for igniting change in business and in our daily lives is a simple, under-appreciated tool—one that has been available to us since childhood. Questioning—deeply, imaginatively, “beautifully”. These kinds of questions help us identify …

Angela Ahrendts was head of Apple’s online retail and physical stores from 2014 until April 2019 and redefined the shopping experience for hundreds of millions of customers around the world. From 2006 to 2014 Angela Ahrendts served as CEO of Burberry, a venerable British brand founded in 1856 known for its trench coats, cashmere scarves, and iconic check. Ahrendts mitigated …

Have you ever been told, “You did a great job.” Did you fully understand what the person was communicating to you? The statement may have produced an appreciative experience, but lacked definition. Acknowledging gives definition. It is recognizing a particular ability and how it was specifically demonstrated. Example: Tara, I’ve noticed your strategic thinking in putting together a plan for …

To be effective, leaders must first win the hearts and minds of those they lead. Have you ever had the embarrassing experience of someone asking you a question during a conversation when you were pretending to listen? You had no idea what the question was, and you responded with a blank stare when the person waited for your response. The …

From the Desk of Mary Verstraete, CCE President COVID-19 affected businesses and families. We understand that almost everyone has been impacted by this struggle and CCE worked hard to support our participants. We have the pleasure of serving the most amazing and talented individuals and we absolutely want to do everything possible to continue serving our coaches and training participants. …